We all want to succeed at our businesses. We want our customers to trust us, and we want them to come back in the future. We want to make a good, lasting impression on them.
At the same time, your business deserves solid legal protection. Without a valid Terms of Service agreement, you may be left liable should a customer have a complaint. Having clearly defined terms of service on your website is also a good move if you’re trying to win the trust of everyone’s favorite search engine (that would be Google BTW).