It’s Time to Banish the Attitude of Entitlement
April 9, 2012 The WordPress community is getting greedy at the expense of free plugin developers. It’s time to give something back.
Daily Tip: Improve Customer Support with Instant System and Browser Details
January 31, 2012 Here’s a quick tip for getting all the info you need to make customer support more efficient.
Aweber vs. Mailchimp: Which is the Best Email Newsletter Service?
Comparing the two most popular email building services and seeing who triumphs!
101 Essential Free WordPress Resources for Building Your WordPress Website
June 1, 2011 Having a whole collection of resources in one place is always a great resource in itself – especially when it’s categorized into neat little groups so that you can easily find what you need. Inspired by this post on the [...]
Troubleshooting WordPress: Common Fatal Error Messages and How to Fix Them
There are some WordPress problems that crop up again and again. And there are few people better equipped to deal with them than the many Support Pros across the WordPress Universe. I’ve teamed up with WPMU DEV’s awesome Mason James, [...]
Troubleshooting WordPress: Support Request Etiquette and How to Get the Answers that You Need
Whether commercial or free, support forums are there to help you. We’ve all been there when faced with a particularly nasty error message. I’ve teamed up with our super-awesome-lovely Mason James, kingpin of the WPMU DEV support forums. Over the [...]
FaultPress: A Brand New Bug Tracking Theme Hits the Market
Love to track bugs? Many of you will have seen me drool over the Quality Control Ticketing Theme. Well, now there’s a new bug tracking system which is like Quality Control with bells and whistles and shiny shiny sparkles. FaultPress [...]
Create a Stunning Help and Support Site in Less Than 5 Minutes
Everyone needs a helping hand from time to time, and it’s nice if you can be the person to offer that assistance. There are some WPMU DEV plugins and themes that can make that even easier – and what’s best [...]
Capture User Browser and Operating System Information on Your WordPress Site
Have you ever received support complaints or bug submissions and wondered where in the world your users are coming from? I’d like to introduce you to a handy tool that will help you to work more efficiently when supporting your [...]
How You Have Improved WPMU DEV: Support Forum Ticketing System
Yes, you did read that title correctly. At the WPMU DEV support forum we have added a ticketing system. This was a major request from some of our members who wanted to be able to open a support ticket and [...]
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